Refund policy

Given the perishable, food nature of our products (Parmigiano Reggiano and derivatives), we do not accept returns for a change of mind once the order has been shipped, in accordance with the exception to the right of withdrawal for goods liable to deteriorate or expire rapidly (Art. 16(d) of Directive 2011/83/EU; Art. 59 of the Italian Consumer Code).

If, however, you receive a damaged, defective or non-conforming product, contact us within 48 hours of delivery at info@valserena.com or +39 0521 819114, attaching photos of the product and packaging. We will check the issue and, as appropriate, replace the product or refund it, including shipping costs.

If you have any doubts before purchasing, we are always available by email or phone.